The man paid Rs 80,500 on May 12, 2017, to the company (Representative Image).  |  Photo Credit: iStock Images
- A customer court in Chandigarh asked a matrimonial site to pay Rs 22,000 to a man
- The man alleged that the agency kept sending profiles to him which were not as per their preference
Panchkula: A matrimonial site was asked to pay Rs 22,000 to a man in Panchkula after it failed to find a suitable match for his daughter. The matrimonial site was asked to return a part of the fees paid by him. The order was released by the District Consumer Disputes Redressal Commission, Chandigarh.
The matrimonial website was identified as New Delhi-based Sycoriaan Matrimonial Services Limited. The portal was asked to refund Rs 64,000, which constitutes 80 per cent of the fees paid.
The court commission also asked the website to pay an additional Rs 15,000 as compensation for the deficiency in services along with Rs 7,000 as the cost of litigation.
The complainant, Pawan Kumar Sharma, a resident of Sector 21, Panchkula, hired the agency to find a suitable man for his daughter. The man's daughter works at a private bank in the national capital. The man paid Rs 80,500 on May 12, 2017, to the company, Hindustan Times reported.
The agency, however, failed to set up meetings with the matches shortlisted by the man. The agency also continued sharing profiles that were not as per the requirements of the family. In 2018, Sharma wrote to the agency thrice, requesting them to stop sending the profiles and asked them for a refund.
The agency, however, did not initiate a refund, forcing the man to approach the consumer redressal court. The agency claimed that Sharma changed his preference and repeatedly rejected the profiles.